Measurable Customer Satisfaction

The CORESTAFF Services family of companies is so committed to delivering our industry's best customer service that we hired an unbiased, third-party survey institute to measure our customer satisfaction levels and compare our results with the data they collect on the entire staffing industry.

So far, our results prove that CORESTAFF's national service delivery beats the industry.

Net Promoter Concept and Inavero Institute

Inavero Institute, our third-party surveyor, is fast becoming the leader in measuring customer satisfaction among the staffing industry.

They use the famous Net Promoter method. Invented by Baird & Company's Frederick Reichheld, the concept is simple: Ask customers how likely they are to recommend us to a peer. Those who will are called promoters. Those who won't are called detractors. The percentage of detractors is subtracted from the percentage of promoters, which results in a company's Net Promoter Score.

Inavero calls this the Loyalty Index.

Extraordinary Customer Service

Our company's culture has always revolved around extraordinary customer service. Now that we measure satisfaction quarterly, we have a vested interest in increasing our loyalty index with every survey. We can prove to customers our desire to deliver the best possible service, because our loyalty scores reflect that commitment.

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